Privacy Policy

This Privacy Policy describes how SofiLux LLC, doing business as Line & Bench (“Line & Bench,” “we,” “us,” or “our”) collects, uses, and shares information when you visit LineAndBench.com, request information or a quote, communicate with us, or purchase products or services through our website.

Personal Information We Collect

When you visit our website, we may automatically collect certain information about your device and how you interact with the Site.

This may include information such as:

• Web browser
• IP address
• Device type
• Operating system
• Time zone
• Cookie information
• Pages or products viewed
• Referring websites or search terms
• Dates and times of visits
• Actions taken on the Site

We refer to this information as Device Information.

We may collect Device Information using technologies including:

• Cookies, which are small data files stored on your device or browser
• Log files, which record actions occurring on the Site
• Web beacons, tags, and pixels, which help us understand how visitors interact with our website and marketing

You may be able to control or disable cookies through your browser settings, although doing so may affect certain website functionality.

Order Information

When you make or attempt to make a purchase through the Site, we may collect information including:

• Name
• Business or company name
• Billing address
• Shipping address
• Email address
• Phone number
• Order details
• Products purchased
• Shipping and delivery requirements
• Tax-exemption information, when applicable
• Payment-related information necessary to process the transaction

Payment information may be processed directly by third-party payment providers such as Shopify Payments, credit-card processors, financing providers, banks, or other authorized payment services.

Line & Bench does not necessarily receive or store complete payment-card information when that information is processed directly by a third-party payment provider.

Quote, Application & Equipment Information

Because Line & Bench sells industrial equipment, we may collect additional information when you request a quote, product recommendation, or technical assistance.

This may include:

• Company name
• Industry
• Job title
• Type of equipment being requested
• Products or components being cleaned
• Part dimensions and weight
• Materials being cleaned
• Type of contamination
• Required production volume or throughput
• Available voltage and electrical phase
• Facility requirements
• Loading and unloading capabilities
• Shipping and freight requirements
• Existing equipment
• Cleaning challenges
• Desired accessories or options
• Other technical or operational information you voluntarily provide

We may use this information to help identify appropriate equipment and, where necessary, share relevant details with our manufacturing partners, technical representatives, distributors, freight providers, or other service providers involved in preparing a quote, confirming equipment suitability, or fulfilling your order.

When we refer to Personal Information in this Privacy Policy, we mean information including Device Information, Order Information, quote and application information, and other information that identifies or may reasonably be linked to an individual or business contact.

How We Use Your Personal Information

We may use Personal Information to:

• Process and fulfill orders
• Process payments
• Prepare and respond to quote requests
• Help identify appropriate equipment
• Coordinate with manufacturers regarding product selection or configuration
• Arrange shipping and freight delivery
• Provide invoices and order confirmations
• Provide customer support
• Communicate about orders, quotations, products, or services
• Respond to questions and technical inquiries
• Assist with freight damage or warranty claims
• Prevent fraud and unauthorized transactions
• Improve and optimize our website
• Analyze how customers interact with our products and content
• Measure the effectiveness of marketing and advertising
• Maintain business and transaction records
• Comply with legal and regulatory requirements
• Protect Line & Bench, our customers, and our manufacturing partners

Where permitted by law and consistent with your preferences, we may also use contact information to provide:

• Product updates
• Educational content
• New-product announcements
• Offers or promotions
• Other marketing communications

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.

Transactional communications relating to quotations, orders, shipping, warranties, or customer service are separate from marketing communications and may still be sent when necessary to provide requested services.

Manufacturer & Supplier Information Sharing

Line & Bench works with independent manufacturers, distributors, and other industrial-equipment partners.

When necessary to respond to an inquiry, prepare a quotation, determine equipment suitability, configure a product, or fulfill an order, we may share relevant customer and application information with these partners.

For example, we may provide a manufacturer with:

• Customer or company name
• Contact information
• Equipment application details
• Part dimensions or weights
• Cleaning requirements
• Electrical requirements
• Requested configuration
• Shipping destination
• Delivery requirements

We share only information reasonably necessary to support the transaction, quotation, application review, or customer request.

Manufacturers and other third parties may process information according to their own privacy policies and legal obligations.

Shipping & Freight Providers

We may share necessary information with carriers, freight brokers, warehouses, manufacturers, and fulfillment providers to arrange delivery.

This information may include:

• Customer name
• Company name
• Delivery address
• Phone number
• Email address
• Delivery-access information
• Liftgate or loading-dock requirements
• Appointment requirements

Freight carriers may contact customers directly to schedule or coordinate delivery.

Financing Providers

Line & Bench may make third-party financing, leasing, or payment options available.

If you choose to apply for financing, your information may be submitted directly to the applicable financing provider.

Financing companies are independent third parties and their collection and use of information will be governed by their own privacy policies and terms.

Line & Bench does not control whether financing is approved.

Sharing Your Personal Information

We may share Personal Information with third parties that help us operate our business and provide our services.

These may include:

• Shopify
• Payment processors
• Manufacturers
• Authorized distributors
• Freight carriers
• Freight brokers
• Warehouses
• Financing providers
• Email and communications providers
• Website hosting providers
• Analytics providers
• Advertising platforms
• Fraud-prevention services
• Customer-service platforms
• Professional advisers

For example, we may use Shopify to power our online store. Information about Shopify's privacy practices is available through Shopify's Privacy Policy.

We may also use analytics services such as Google Analytics to better understand how visitors use the Site.

We may disclose information where required to:

• Comply with applicable laws or regulations
• Respond to subpoenas, court orders, warrants, or other lawful requests
• Enforce our agreements and policies
• Investigate fraud or security concerns
• Protect the rights, property, or safety of Line & Bench, our customers, manufacturers, partners, or others

We do not sell Personal Information to third parties for money.

Certain advertising or analytics activities may nevertheless be considered “sharing,” “targeted advertising,” or similar activity under some U.S. state privacy laws.

Where legally required, applicable opt-out rights will be honored.

Cookies & Analytics

We may use cookies and similar technologies to:

• Keep the Site functioning properly
• Remember preferences
• Understand website traffic
• Analyze product and page performance
• Improve customer experience
• Measure marketing effectiveness
• Detect fraud or security risks

Certain third-party services may place their own cookies or similar technologies on your device.

You can typically control cookies through your browser or through any cookie-management tools we make available on the Site.

Behavioral Advertising

Where permitted, we may use information about website interactions to provide advertising we believe may be relevant to prospective customers.

Advertising and analytics providers may include services operated by companies such as:

• Google
• Meta
• Microsoft
• Other digital advertising or analytics platforms

These services may use cookies, pixels, or similar technologies to measure advertising performance or show relevant advertising.

You may be able to adjust advertising preferences through the applicable provider's settings or through industry opt-out mechanisms.

Email Marketing

If you subscribe to marketing communications or otherwise consent to receive them, we may send information regarding:

• Products
• Industry resources
• Buying guides
• New manufacturers
• Equipment categories
• Promotions
• Line & Bench updates

You may unsubscribe at any time using the link included in marketing emails.

Unsubscribing from marketing does not prevent us from sending transactional or service-related communications concerning active quotations, orders, deliveries, warranties, or customer-support requests.

Data Retention

We may retain Personal Information for as long as reasonably necessary to:

• Fulfill orders
• Maintain transaction records
• Provide customer support
• Maintain equipment and warranty records
• Comply with tax, accounting, legal, and regulatory obligations
• Prevent fraud
• Resolve disputes
• Enforce agreements

Certain industrial-equipment transaction records may be retained for extended periods because customers may require warranty, replacement-part, service, or product-history assistance years after purchase.

We may delete, anonymize, or securely dispose of information when it is no longer reasonably required.

Data Security

We take reasonable administrative, technical, and organizational measures intended to protect Personal Information.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Customers should not transmit sensitive passwords, banking credentials, or other unnecessary confidential information through ordinary email.

Your Privacy Rights

Depending on where you live, you may have rights regarding your Personal Information.

These may include the right to:

• Request access to Personal Information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain Personal Information
• Request information about how your data is used or disclosed
• Opt out of certain marketing communications
• Opt out of certain targeted advertising or data-sharing practices where applicable

These rights may be subject to exceptions under applicable law, including situations where information must be retained for contractual, accounting, tax, warranty, fraud-prevention, or legal purposes.

To submit a privacy request, contact:

support@lineandbench.com

We may need to verify your identity before processing certain requests.

European Economic Area, United Kingdom & Other International Visitors

If you are located in the European Economic Area, United Kingdom, or another jurisdiction that provides specific privacy rights, you may have additional rights under applicable privacy law.

Where required, we process Personal Information under lawful bases that may include:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent

Information may be transferred to and processed in the United States and other countries where our service providers or business partners operate.

Where required, appropriate safeguards may be used for international transfers.

U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on the jurisdiction and our legal obligations, these may include rights to:

• Know what Personal Information is collected
• Access certain Personal Information
• Correct inaccurate information
• Request deletion
• Obtain information about disclosures
• Opt out of targeted advertising, sale, or sharing where applicable

Requests may be submitted to:

support@lineandbench.com

Do Not Track & Global Privacy Signals

Some browsers provide “Do Not Track” signals or other privacy preference mechanisms.

Because industry standards for some browser signals continue to vary, the Site may not respond to every Do Not Track signal.

Where applicable law requires recognition of legally valid opt-out preference signals, such as certain Global Privacy Control signals, we will endeavor to process them as required.

Minors

The Site is intended for business and professional users and is not intended for individuals under 18 years of age.

We do not knowingly collect Personal Information from children.

If you believe a minor has provided Personal Information through the Site, please contact us so we can review the matter.

Third-Party Websites

The Site may contain links to manufacturers, suppliers, financing providers, carriers, or other third-party websites.

Line & Bench is not responsible for the privacy practices, security, or content of independent third-party websites.

We encourage users to review the privacy policies of those sites before providing Personal Information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices
• Technology
• Service providers
• Legal requirements
• Regulatory obligations

The updated version will be posted on this page.

Where appropriate, we may also provide additional notice of material changes.

Contact Us

For more information about our privacy practices, to exercise applicable privacy rights, or if you have questions or concerns regarding this Privacy Policy, please contact:

SofiLux LLC d/b/a Line & Bench
Website: LineAndBench.com
Email: support@lineandbench.com
Phone: 844.826.3784
Address: 5900 Balcones Dr, Suite 100, Austin, TX 78731
Support Hours: Monday–Saturday, 8:00 AM–6:00 PM CT