Shipping costs and delivery requirements vary depending on the equipment ordered, shipment weight, destination, and delivery conditions.
For many products, shipping may be included or available at a standard rate. Larger industrial equipment may require freight shipping, and any applicable freight charges will be clearly shown at checkout or confirmed with you before your order is finalized.
We believe in clear and simple policies without hidden fees or unexpected charges. Our goal is to provide a smooth and transparent experience from order confirmation through delivery.
Want to know more about our Returns Policy? Please visit our Returns & Replacements Policy page.
Order Confirmation
After placing your order, you will receive an order confirmation email.
This confirms that we have received your order in our system and that your payment has been authorized.
Next, our team will:
- Verify that the item is in stock or available from the manufacturer
- Confirm product specifications where applicable
- Confirm your shipping address and delivery requirements
- Verify any freight, liftgate, or access requirements before shipment
If an item is back-ordered or unavailable, we will contact you with available options before proceeding. Options may include alternate products, revised timelines, or cancellation with a full refund.
For equipment that requires application review, configuration, or manufacturer confirmation, we may contact you before releasing the order for production or shipment.
Order Processing & Shipment
Because our products vary significantly in size, weight, configuration, and carrier method, processing and shipping times depend on the specific product ordered.
In general:
- Orders for in-stock items are typically processed within 1–3 business days
- Delivery times vary by product, manufacturer, carrier, and destination
- Larger or configured equipment may have longer manufacturer lead times
- Each product page will provide the best available estimated shipping or lead-time information
- Larger equipment may ship via LTL freight carrier and may require a scheduled delivery appointment
Once your order ships, you will receive a shipping confirmation email with tracking or freight information at the email address used during checkout.
If your order requires special freight coordination, a member of the Line & Bench team may contact you before shipment.
If you have not received a shipping confirmation within the expected processing timeframe, please contact us at support@lineandbench.com
Shipping Area
We currently ship within the United States.
Orders may ship directly from one of our U.S.-based manufacturing partners, distributors, or fulfillment locations depending on the product ordered.
Because many Line & Bench products are industrial machines, delivery methods may include:
- Standard parcel delivery
- Ground freight
- LTL freight
- Commercial dock delivery
- Liftgate delivery when required
We will work with you to confirm the appropriate delivery method before shipment when necessary.
Freight Deliveries
Many industrial parts washers and related equipment are too large or heavy for standard parcel carriers and must ship by freight.
Before freight shipment, we may ask you to confirm:
- Whether the delivery address is commercial or residential
- Whether a loading dock is available
- Whether a forklift is available
- Whether liftgate service is required
- Whether the location has limited access
- Whether a delivery appointment is required
Additional carrier charges may apply for services such as residential delivery, liftgate service, limited-access delivery, inside delivery, redelivery, or storage.
Any known additional delivery charges will be communicated before shipment whenever possible.
Damages
Please carefully inspect your order upon delivery.
For freight deliveries:
- Inspect the packaging, pallet, crate, and equipment before signing the delivery receipt.
- If you notice visible damage, clearly note the damage on the carrier’s delivery receipt before signing.
- Take clear photographs of the shipment and damaged areas.
- If the damage appears severe, you may refuse delivery where appropriate.
- Contact Line & Bench as soon as possible at support@lineandbench.com.
If you discover concealed damage after accepting delivery:
- Take clear photos of the packaging and damaged equipment or components.
- Keep all original packaging and shipping materials.
- Email the photos and your order information to support@lineandbench.com as soon as possible.
- Visit our Returns & Replacements Policy page for additional information.
We will work with the manufacturer and carrier to help resolve legitimate shipping-damage claims as quickly as possible.
Because freight-damage reporting deadlines may vary by carrier and manufacturer, please report any damage promptly.
Shipment Tracking
Once your order has shipped, you will receive tracking or freight information via email.
Tracking updates may take 24–48 hours to appear after the carrier initially scans or receives your shipment.
For larger freight shipments, the carrier may contact you directly to arrange a delivery appointment.
Incorrect Addresses or Delivery Issues
Please carefully review your shipping address and delivery information before your order is released.
Line & Bench is not responsible for delays or additional carrier charges resulting from:
- Incorrect or incomplete shipping addresses
- Unreported residential or limited-access locations
- Missing liftgate requirements
- Refused deliveries
- Missed freight appointments
- Lack of appropriate unloading equipment
- Customer-requested redelivery or storage
If a shipment is returned, stored, or redelivered because of incorrect information or an unsuccessful delivery attempt, additional freight charges may apply.
Receiving Heavy Equipment
Customers are responsible for ensuring that appropriate equipment and personnel are available to receive and unload freight unless liftgate or another delivery service has been arranged in advance.
Before ordering, please confirm that:
- The equipment will fit through entrances, doors, and access points
- Your facility can safely receive the shipment
- A forklift, loading dock, hoist, or other unloading equipment is available when required
- Electrical and installation requirements have been reviewed separately from shipping requirements
If you are unsure what your facility requires, contact us before ordering and we will help you identify the appropriate delivery setup.
Lost or Missing Shipments
If tracking shows your order as delivered but you have not received it:
- Confirm the shipping address on your order confirmation
- Check with your receiving department, warehouse, building management, or other personnel at the delivery location
- Contact the carrier using the tracking or freight information provided
If you still cannot locate your shipment, email us at support@lineandbench.com and we will help investigate.
Questions
If you have questions about shipping before or after placing an order, please contact us:
Email: support@lineandbench.com
Phone: 844.826.3784
Address: 5900 Balcones Dr, Suite 100. Austin, TX 78731
Support Hours: Monday–Saturday, 8:00 AM–6:00 PM CT