Terms of Service

This website is operated by SofiLux LLC, doing business as Line & Bench. Throughout the site, the terms “we,” “us,” and “our” refer to SofiLux LLC and Line & Bench.

LineAndBench.com offers this website, including all information, tools, products, and services available through the site, conditioned upon your acceptance of these Terms of Service and all policies referenced herein.

By visiting our website, requesting a quote, submitting product information, or purchasing from us, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website or purchasing equipment.

If you do not agree to these Terms, you may not use the website or our services.

Our store may be hosted through Shopify or other third-party ecommerce and payment platforms that provide the technology used to offer our products and services.

SECTION 1 — ONLINE STORE TERMS

By using this website, you represent that you are legally capable of entering into a binding agreement.

You may not use our website, products, or services for any unlawful or unauthorized purpose.

You may not transmit viruses, malicious code, or otherwise interfere with the operation or security of the website.

We reserve the right to refuse service, cancel orders, or restrict access where reasonably necessary to protect SofiLux LLC, Line & Bench, our customers, our manufacturing partners, or the integrity of our services.

SECTION 2 — PRODUCT INFORMATION AND APPLICATION GUIDANCE

Line & Bench provides product information, specifications, comparisons, buying guidance, and application assistance intended to help customers identify equipment that may be appropriate for their needs.

Industrial equipment selection may depend on factors including, but not limited to:

• Part dimensions and weight
• Materials being cleaned
• Type and severity of contamination
• Required throughput
• Cleaning process
• Electrical service
• Facility conditions
• Loading and unloading requirements
• Required accessories or options
• Manufacturer specifications

Customers are responsible for providing complete and accurate information regarding their application.

When appropriate, Line & Bench may coordinate with the manufacturer or its technical representatives to confirm equipment suitability.

Any recommendation is based on the information supplied by the customer and manufacturer documentation available at the time.

Unless expressly stated otherwise in writing, Line & Bench does not provide engineering, architectural, electrical, environmental, regulatory, or professional installation services.

SECTION 3 — PRODUCT SPECIFICATIONS

We make reasonable efforts to provide accurate product descriptions, photographs, dimensions, specifications, pricing, availability, and technical information.

However, manufacturers may revise products, specifications, materials, features, colors, accessories, or pricing without notice.

Manufacturer specifications and written order confirmations take precedence where discrepancies occur.

Before purchasing industrial equipment, customers should review all applicable:

• Dimensions
• Capacity
• Voltage
• Phase
• Amperage
• Utility requirements
• Weight
• Installation requirements
• Included accessories
• Optional equipment

Customers are responsible for confirming that the selected equipment is compatible with their facility and intended application.

SECTION 4 — ORDERS AND ORDER ACCEPTANCE

Submitting an order does not necessarily constitute final acceptance by Line & Bench.

After an order is submitted, we may verify:

• Product availability
• Manufacturer lead time
• Pricing
• Product configuration
• Shipping destination
• Freight requirements
• Application details
• Payment authorization

We reserve the right to refuse or cancel an order where:

• Pricing or product information is incorrect
• Equipment is unavailable
• The manufacturer declines the configuration
• Shipping requirements cannot reasonably be accommodated
• Payment cannot be verified
• We reasonably believe an order is fraudulent or unauthorized

If we cancel an order after payment has been collected, any applicable refund will be issued according to our payment and refund procedures.

SECTION 5 — CONFIGURED, CUSTOM, AND SPECIAL-ORDER EQUIPMENT

Certain industrial equipment may be:

• Built to order
• Special ordered
• Configured for a particular voltage or phase
• Manufactured with selected accessories or options
• Modified for a particular customer application

These products may become non-cancelable and non-returnable once the manufacturer accepts or begins processing the order.

Before such an order is released, Line & Bench may require written confirmation of the final specifications.

Customers are responsible for reviewing and approving all relevant specifications before authorization.

Any applicable cancellation fee, restocking charge, or manufacturer-imposed fee will be communicated when reasonably available.

SECTION 6 — PRICING

Prices are subject to change without notice.

Some equipment may require a formal quotation rather than online checkout.

Quoted pricing may have an expiration date and may be subject to:

• Manufacturer price changes
• Freight changes
• Commodity surcharges
• Tariffs
• Taxes
• Configuration changes
• Customer-requested accessories

Line & Bench reserves the right to correct pricing errors and may cancel or revise orders affected by an obvious pricing or listing error.

Our Price Match Guarantee, where applicable, is governed by the separate terms published on our Price Match Guarantee page.

SECTION 7 — PAYMENT

Payment may be accepted through credit card, ACH, wire transfer, financing provider, or other approved payment methods.

Certain high-value equipment orders may require:

• Full payment before shipment
• Deposit with balance due before shipment
• Manufacturer-approved financing
• Wire transfer or ACH

Additional payment requirements may apply to custom or configured equipment.

Customers are responsible for all applicable taxes unless valid exemption documentation has been provided and accepted.

SECTION 8 — SHIPPING AND FREIGHT

Industrial equipment may ship directly from the manufacturer or another authorized fulfillment location.

Delivery times and lead times vary by product and manufacturer and are estimates unless expressly guaranteed in writing.

Line & Bench is not responsible for delays caused by:

• Manufacturers
• Freight carriers
• Weather
• Supply-chain disruptions
• Labor disputes
• Material shortages
• Government actions
• Natural disasters
• Other circumstances outside our reasonable control

Heavy equipment may require LTL or other freight delivery.

Customers are responsible for accurately identifying delivery conditions, including whether the location requires:

• Liftgate service
• Residential delivery
• Limited-access delivery
• Delivery appointment
• Inside delivery
• Special unloading equipment

Additional freight charges resulting from inaccurate or incomplete delivery information may be charged to the customer.

Our complete shipping requirements are governed by our Shipping Policy.

SECTION 9 — FREIGHT DAMAGE

Customers must inspect freight shipments at delivery.

Visible damage should be noted on the carrier’s delivery receipt before signing.

Customers should photograph damaged packaging or equipment and contact Line & Bench promptly at:

support@lineandbench.com

Freight-damage claims may be subject to carrier and manufacturer reporting deadlines.

Customers should retain all packaging and shipping materials until the claim has been resolved.

Failure to inspect or promptly report damage may affect the ability to recover from the carrier or manufacturer.

SECTION 10 — RETURNS AND CANCELLATIONS

Returns, exchanges, cancellations, and replacements are governed by our Returns & Replacements Policy.

Because many industrial products are large, configured, manufactured to order, or expensive to transport, return eligibility may vary by product and manufacturer.

Return freight, restocking fees, cancellation charges, or manufacturer fees may apply.

No equipment should be returned without prior authorization.

SECTION 11 — INSTALLATION, ELECTRICAL CONNECTIONS, AND USE

Customers are responsible for ensuring that equipment is installed, connected, operated, and maintained in accordance with:

• Manufacturer instructions
• Applicable codes
• Safety requirements
• Local regulations
• Qualified professional recommendations where required

Electrical, gas, plumbing, ventilation, drainage, structural, or other installation work should be performed by appropriately qualified professionals where applicable.

Line & Bench is not responsible for damage resulting from improper installation, incorrect electrical service, misuse, unauthorized modification, inadequate maintenance, or operation contrary to manufacturer instructions.

SECTION 12 — WARRANTIES

Products may include warranties provided by their respective manufacturers.

Unless expressly stated otherwise, Line & Bench does not independently manufacture the equipment sold through the website and does not provide a separate product warranty beyond any written commitments we expressly make.

Warranty eligibility, duration, exclusions, replacement parts, labor coverage, and procedures are determined by the applicable manufacturer.

Line & Bench will reasonably assist customers in communicating with manufacturers regarding legitimate warranty claims.

SECTION 13 — MANUFACTURER RELATIONSHIPS

Line & Bench may operate as an authorized dealer, reseller, distributor, representative, referral partner, or other sales-channel partner for different manufacturers.

Manufacturer relationships, territories, product availability, pricing policies, and authorization status may change.

Nothing on the website should be interpreted as representing Line & Bench as the manufacturer of equipment unless expressly stated.

SECTION 14 — THIRD-PARTY PRODUCTS AND SERVICES

Certain products, services, financing options, shipping services, or website functions may be provided by third parties.

Third-party services are governed by their own terms and policies.

Line & Bench is not responsible for independent third-party websites, financing providers, carriers, installers, or service providers except to the extent required by applicable law.

SECTION 15 — ACCURACY OF ACCOUNT AND ORDER INFORMATION

You agree to provide complete and accurate:

• Contact information
• Billing information
• Shipping information
• Delivery conditions
• Product application information

You agree to promptly notify us if any information changes before shipment.

Additional charges caused by incorrect customer-supplied information may be the customer’s responsibility.

SECTION 16 — INTELLECTUAL PROPERTY

Unless otherwise indicated, content created by Line & Bench—including written content, buying guides, graphics, branding, website structure, and original materials—belongs to SofiLux LLC, Line & Bench, or its licensors.

Manufacturer names, logos, product images, specifications, and trademarks remain the property of their respective owners.

You may not reproduce or commercially exploit website content without permission except as permitted by law.

SECTION 17 — PROHIBITED USES

You may not use the website:

• For unlawful purposes
• To violate applicable laws or regulations
• To infringe intellectual-property rights
• To submit false or misleading information
• To transmit malicious software
• To collect information unlawfully
• To interfere with website security
• To scrape or systematically extract content without authorization
• To impersonate another person or business

We reserve the right to restrict access for violations.

SECTION 18 — DISCLAIMER OF WARRANTIES

To the maximum extent permitted by law, the website and its informational content are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The website will always be uninterrupted
• Every product will remain available
• Every specification will remain unchanged
• Manufacturer lead times will remain constant
• Every product will be suitable for every application

Nothing in these Terms limits any rights that cannot lawfully be excluded.

SECTION 19 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, SofiLux LLC, Line & Bench, and their owners, employees, affiliates, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website or products purchased through it.

This may include, where legally permissible:

• Lost profits
• Lost production
• Lost revenue
• Business interruption
• Downtime
• Loss of data
• Replacement costs

Nothing in these Terms excludes liability that cannot legally be limited.

SECTION 20 — INDEMNIFICATION

You agree to indemnify and hold harmless SofiLux LLC, doing business as Line & Bench, and its affiliates, officers, employees, contractors, service providers, suppliers, and representatives from claims arising from your violation of these Terms, misuse of the website or products, violation of law, or infringement of third-party rights, to the extent permitted by law.

SECTION 21 — SEVERABILITY

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in effect.

SECTION 22 — TERMINATION

We may suspend or terminate access to the website or services where we reasonably believe these Terms have been violated.

Obligations incurred prior to termination remain enforceable.

SECTION 23 — ENTIRE AGREEMENT

These Terms, together with policies incorporated by reference—including our Shipping Policy, Returns & Replacements Policy, Privacy Policy, and Price Match Guarantee—constitute the agreement governing use of the website and applicable transactions.

SECTION 24 — GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of [STATE], without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute shall be subject to the courts or dispute-resolution procedures applicable under governing law.

SECTION 25 — CHANGES TO THESE TERMS

We may update these Terms periodically by posting a revised version on this website.

Continued use of the website after changes become effective constitutes acceptance of the updated Terms to the extent permitted by law.

SECTION 26 — CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

SofiLux LLC d/b/a Line & Bench
Website: LineAndBench.com
Email: support@lineandbench.com
Phone: 844-826-3784
Address: 5900 Balcones Dr, Suite 100, Austin, TX 78731
Support Hours: Monday–Saturday, 8:00 AM–6:00 PM CT